How to Place an Order:
Email: orders@heartmath.org
Fax: 831.338.9861
Toll-free: 800-450-9111 (Mon - Fri 9 to 5:30 Pacific Time)
Telephone:831.338.8700

Mail:
Institute of HeartMath Order Department
14700 West Park Avenue
Boulder Creek, CA 95006

Secure Online Shopping: Our online shopping offers industry-standard SSL-encryption and is fully guaranteed.

Methods of Payment:
American Express
VISA
Master Card
Discover Card
Checks drawn on U.S. banks

Shipping
Orders are processed & shipped within 2 working days of receipt. Please keep this in mind for shipping requests that are more urgent and adjust shipping methods accordingly.

If duties or taxes are assessed, most countries will collect from the recipient a customs clearance and delivery fee, in addition to the duties and taxes. This fee is authorized by international postal agreements to reimburse the delivery service for the costs it incurs in clearing the items through customs and collecting duties at the time of delivery. The duties, taxes, and fee, if applicable, are not included in the postage paid by the mailer.

Returns
If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund, less the shipping and handling fees. The product must contain all of its parts and be in a satisfactory condition suitable for resale.

Returns for any defective or damaged product must be made within 30 days of the receipt of the order. To insure proper credit, include a copy of your invoice and a brief reason for return. If you no longer have your invoice, include a note with your name, address, phone number & reason for the return.

Backorders
If we can't fill your order immediately because an item is either not yet released or out of stock, we'll notify you via e-mail, fax, telephone or mail.

What is my order status?
You can track the status of your order at anytime by entering in your order number and billing ZIP/postal code. Click here to track your order.

Forgot your password?
Just click on the following link and enter your e-mail address and you will be e-mailed a new password. Click here to receive a new password.

Do I have to pay sales tax?
We charge applicable sales tax for orders shipped to California. Sales tax is automatically computed on both product(s) and shipping costs.

Pursuant to the Digital VAT Directive, as of 1st July 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 17.5%.

What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered in as a continuous string of numbers.

Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

What is your refund policy?
HeartMath offers a 30-day return policy for both physical and downloadable products.

How do I cancel my order?
If you paid by credit card, and need to cancel your order please contact Customer Service at: (831) 338-8700 Please remember to include your order number for faster service.

How do I request a refund?
HeartMath will accept requests for replacements or refunds within thirty (30) days of your order or within thirty (30) days of licensing a product via downloading. All requests for refunds or replacements will be subject to approval at the sole discretion of the Institute of HeartMath.

To request a replacement, contact Customer Service. Please provide the order number listed on the Online Purchase Confirmation. Refund requests will only be granted through this email address and only if all of the above information is submitted within 30 days of your original purchase.

When will the credit appear on my card?
Your refund credit will appear on your card within 48 hours of us approving your refund.